They are the malware definitions that the scan is looking for.Ī scan getting bogged down or stalling can be caused by a few things. When you say it was scanning one file, if you are referring to the names displayed as the scan is running, those are not the files on your computer. My PC is running Windows 10 Home version 21H1, OS build 19043.1237 and Norton 360 Premium - all updates both to Norton and Windows have been successfully installed. I would be interested to have other opinions about this issue, which is why I tagged this as 'I need a solution'. I have searched the forum for cases like this and have seen one which was resolved, so I will try that in my spare time (and when I can afford to be without my PC for over 4 hours.!). I strongly suspect that he would have had to get Norton to do another full scan, which would would have meant another 4 hour wait and besides there was no error code after the 1st full scan - Norton full scan simply couldn't complete! The support rep was able to take remote control, but to be brief, we couldn't reproduce the problem. When I was eventually able to turn off Scam Protection - I re-raised the issue with Norton who started a new support case, (even though I had stated on a feed back email form that the earlier case was not resolved). Since I was unable to find out how to do this, I suggested to the support rep as a preliminary step that I uninstall and re-install Norton, which I did, since I suspected that the old version was 'having problems'. I raised this as a support case with Norton, who needed to take remote control of the PC - which involved switching off Scam Protection on my ISPs site. This meant that Norton couldn't even start any sort of scan.

What was more I couldn't shut down Norton because it thought that it was still scanning a file!Įventually, after Task Manager had failed to kill off the process, I resorted to turning off the power at the plug and then switching back on the PC and restarting Norton. Since it was late at night, I set the scan to close down the PC when it was done & went to bed having turned off the monitor, but in the morning the scan still had not completed - some 8 hours later! A few days ago, I had a bright idea - 'I'll have Norton do a full scan on my Windows PC.' I started full scan on my computer and after at least 4 hours of scanning & after it had checked over 2,000,000 files it found no threats, but had 1 left to do.

Norton power eraser